Privacy Policy

Little Cradle Health Care ("we," "us," or "our") is committed to protecting your privacy and maintaining the confidentiality of your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our clinic.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

1. Personal Information

We may collect the following personal information:

• Full name, age, and gender
• Contact information (phone number, email address, residential address)
• Date of birth
• Emergency contact information
• Identification documents (as required by law)

2. Medical Information

With your consent, we collect and maintain:

• Medical history and health records
• Symptoms, diagnoses, and treatment information
• Prescription and medication details
• Laboratory test results and medical imaging
• Pregnancy and obstetric history (where applicable)
• Family medical history
• Insurance information

3. Automatically Collected Information

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies

How We Use Your Information

We use the collected information for:

• Medical Care: Providing diagnosis, treatment, and healthcare services
• Appointment Management: Scheduling, confirming, and reminding you of appointments
• Communication: Responding to inquiries, sending health information, and follow-up care
• Billing and Payments: Processing payments and insurance claims
• Legal Compliance: Complying with applicable medical and legal regulations
• Quality Improvement: Improving our services, patient care, and website functionality
• Emergency Situations: Contacting you or your emergency contacts in urgent medical situations
• Research: De-identified data for medical research (with appropriate consent)

Information Sharing and Disclosure

We respect your privacy and do not sell or rent your personal information. We may share your information only in the following circumstances:

With Your Consent

• When you explicitly authorize us to share information with specific third parties
• When referring you to specialists or other healthcare providers

For Medical Care

• With consulting physicians and specialists involved in your care
• With laboratories, pharmacies, and diagnostic centers
• With hospitals in case of admissions or emergency care

Legal Requirements

• When required by law, court order, or government authorities
• To comply with legal processes and regulations
• To report communicable diseases as mandated by health authorities
• In cases of suspected abuse, neglect, or harm to self or others

Service Providers

• Third-party service providers who assist in clinic operations (e.g., IT support, appointment systems)
• All service providers are bound by confidentiality agreements

Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction:

• Secure storage of physical medical records with restricted access
• Electronic data encryption and secure servers
• Access controls limited to authorized personnel only
• Regular security audits and updates
• Staff training on confidentiality and data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights

You have the following rights regarding your information:

• Access: Request copies of your medical records and personal information
• Correction: Request correction of inaccurate or incomplete information
• Restriction: Request restrictions on how we use your information
• Withdrawal of Consent: Withdraw consent for specific uses (where applicable)
• Complaint: Lodge a complaint with relevant authorities if you believe your privacy rights have been violated

To exercise these rights, please contact us using the information provided below. Please note that certain restrictions may apply based on medical and legal requirements.

Information About Minors

We provide healthcare services to patients of all ages, including children. For patients under 18 years of age:

• We collect information necessary for pediatric care with parental/guardian consent
• Parents/guardians have the right to access and manage their child's medical information
• We comply with all applicable laws regarding minors' privacy and healthcare

Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website functionality and user experience

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

Data Retention

We retain your information for as long as necessary to:

• Provide ongoing medical care and treatment
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements

Medical records are typically retained as per Indian Medical Council regulations and applicable laws, generally for a minimum of 5 years from the date of last consultation.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on this page with an updated "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

Regulatory Compliance

Little Cradle Health Care complies with:

• Information Technology Act, 2000 (as amended)
• Digital Personal Data Protection Act, 2023 (and applicable amendments)
• Indian Medical Council (Professional Conduct, Etiquette and Ethics) Regulations, 2002
• Clinical Establishments (Registration and Regulation) Act, 2010
• Other applicable Indian healthcare and privacy laws